FAQ
Shipping FAQs
Are there any shipping charges?
At Moo N Baa, we offer free worldwide shipping on all orders, ensuring that you can enjoy your purchase without additional shipping costs.
Which courier companies do you use for shipping?
We partner with trusted global courier services like UPS, FedEx, and other reliable shipping carriers to deliver your order promptly and securely.
Where’s my package? How can I track it?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package’s journey until it arrives at your doorstep.
How do I change my shipping address after placing my order?
To modify your shipping address, please email us as soon as possible at customgenuineleatherjackets@gmail.com. If your order has not been processed yet, we will update the address for you.
Company Details
Where do you source your leather from?
At Moo N Baa, we source our leather exclusively from ethical suppliers. Our leather is obtained from animals raised for meat consumption, ensuring the highest quality and ethical practices.
What quality is the leather?
We use only the finest quality leather, including 100% genuine cowhide and sheepskin. Each piece is carefully selected to ensure long-lasting durability and a luxurious feel.
Where do you manufacture the jackets?
All of our jackets are meticulously handcrafted in our state-of-the-art manufacturing facilities located in Pakistan, where our skilled artisans pay attention to every detail of the production process.
How can I get in contact with Moo N Baa?
You can reach us anytime at customgenuineleatherjackets@gmail.com for any questions, concerns, or customer support needs.
Is the jacket already made?
At Moo N Baa, each jacket is custom-made to order, ensuring that you receive a product that fits your specifications and preferences. Jackets are not pre-made and are created specifically for you after your order is confirmed.
Payment Methods
What payment methods do you accept?
We accept a wide range of secure payment methods, including credit cards, debit cards, VISA and MasterCard, allowing you to shop with ease and confidence.
Returns & Exchanges
What should I do if the jacket is faulty or damaged during shipping?
If your jacket is faulty or damaged during shipping, please contact us immediately at contact@moonbaa.com. We will guide you through the return process and work to resolve the issue promptly.
I didn’t get what I wanted or there’s something wrong with my leather jacket. What should I do?
If you received the wrong item or there’s an issue with your jacket, contact us within 7 days of delivery at customgenuineleatherjackets@gmail.com We will assist you in returning the item and sending you the correct product.
Should I return the jacket in its original packaging?
Yes, please return the jacket in its original packaging to ensure it is safely returned. This helps prevent damage during the return shipping process.
Order & Tracking
How will I know if my order has been confirmed?
Once you place an order with Moo N Baa, you will receive an order confirmation email within 24 hours. This email will include your order details and tracking information once your item is shipped.
Is it safe to provide my credit card information on your website?
Yes, Moo N Baa uses SSL encryption to secure your credit card information and protect your privacy during transactions. We ensure your personal data is handled with the utmost security.
Can I track my order online?
Yes! After your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress on the courier company’s website.
What kind of information do I need to provide while checking out?
When checking out at Moo N Baa, we require the following information:
- Shipping and billing address
- Name
- Email address
- Phone number
- Complete Address
- Country
- Postal Code
- Payment details (credit/debit card, VISA and MasterCard information)